Where can I find more information about the vabsRider?
If you haven’t already, check out our vabsRider Kickstarter Project Page here: https://www.kickstarter.com/projects/ataraxybsc/vabsrider-virtual-axis-bike-seat/faqs
Last updated: May 27, 2025 18:09
Why haven't I been charged for shipping for my vabsRider yet?
We have not entered shipping prices for physical rewards yet. To ensure the most accurate and fair rates, we’ll add and charge for shipping, based on your location, closer to fulfillment. Backers will be notified before any charges are made in BackerKit.
Last updated: June 16, 2025 04:40
Why haven't I been charged taxes for my vabsRider yet?
We have not entered taxes or physical rewards yet. To ensure the most accurate and fair rates, we’ll add and charge taxes - based on your location - closer to fulfillment. Backers will be notified before any charges are made in BackerKit.
Last updated: June 16, 2025 04:36
When will I get my vabsRider/s
The vabsRiders are set to ship in approximately November 2025. Depending on your location, you’ll get them sometime after December 2025. Please note that this is an estimate, as you’re pre-ordering the product and production delays could arise.
Last updated: June 16, 2025 04:37
Where is ataraxyBSC based?
Based in Melbourne, Australia, ataraxyBSC (Bicycle Seat Company) is a startup founded by Robin Macan. However, the vabsRider will be available worldwide with shipping and taxes based on your location. Learn more about ataraxyBSC and the vabsRider at www.ataraxyBSC.com
Last updated: June 16, 2025 04:38
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.